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#Exact shipping charges as base on the shipping destination and purchase items weight will be informed via email after items are added to cart or order is submitted.
*Delivery time are estimates from shipper for reference only.

P.S. All shipping rate and service destinations subject to change without further notice

 

 

Shipping Terms

Violation of laws

Please familiarize yourself with your country's import restrictions before ordering. We are not held responsible for any delays, fees, fines, or penalties incurred by your order due to a violation of law. Items sold at catalo.com are intended for personal use.

 

Errors in Address

Please note that we cannot change the delivery address after an order confirmation has been issued. Please know that we work directly with our shippers to help resolve address issues where possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you've made an error in the shipping information on your order. If such an error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees, and administration fee involved.

 

Customs Seizure

Unfortunately, we cannot issue a refund of any kind for orders seized, damaged, or destroyed by your country's Customs unless the order is returned back to our warehouse in undamaged and resalable condition. In that event, refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed. Please note that if the cost to return a rejected package to our warehouse exceeds the value of the order, we'll instruct the courier to destroy the package and we'll be unable to issue a refund of any kind.

 

Disclaimer

catalo.com cannot be held responsible for any laws or regulations that result in Customs applying additional cost to your order, whether tax or duties, nor any related delivery delays or seized products. In the event additional fees are assessed to your order, your local Customs authority will contact you directly. By ordering from catalo.com, you agree to our policies above. catalo.com reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion.

 

International Delivery 

We recommend courier services for shipping of the products you ordered. Your rights regarding the delivery of the products shall be governed by the terms and conditions of such a forwarder, which will be available for perusal upon request. By choosing the forwarder we recommend, you agree that we will appoint such a forwarder to handle all the aspects of the delivery on your behalf. We will not be responsible for any act or failure to act on the part of such a forwarder.

 

However, you are free to choose other shipping services or use whichever forwarder for the delivery. In case you wish to use a forwarder which is different from our own suggestion, please contact our Customer Service Representative by phone +852 3556-8686 during office hours or by e-mail: cs@catalo.com.hk 

 

 

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